Privacy Policy

Canada Dev Academy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at canadadevacademy.com or use our software development services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide

• Contact Information: Name, email address, phone number, company name, and mailing address when you fill out forms, request quotes, or contact us.
• Account Information: Username, password, and profile details if you create an account for our client portal.
• Project Information: Business requirements, technical specifications, and other details you share during consultations and project engagements.
• Payment Information: Billing address and payment details when you purchase our services. Payment card information is processed by our secure payment processors and is not stored on our servers.
• Communications: Records of your correspondence with us, including email exchanges, support tickets, and phone call notes.

Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Information: Pages visited, time spent on pages, links clicked, and referring URLs.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website usage.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our software development services
• To process transactions and send related information, including purchase confirmations and invoices
• To respond to your inquiries, comments, and requests
• To send you technical notices, updates, security alerts, and administrative messages
• To send promotional communications about products, services, and events (with your consent)
• To monitor and analyze trends, usage, and activities on our website
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To personalize and improve your experience on our website
• To comply with legal obligations and enforce our terms and policies

3. Legal Basis for Processing (PIPEDA Compliance)

Under PIPEDA, we process your personal information based on the following principles:

• Consent: We obtain your meaningful consent before collecting, using, or disclosing your personal information, except where permitted by law.
• Legitimate Purposes: We only collect information for purposes that a reasonable person would consider appropriate under the circumstances.
• Limited Collection: We limit collection to information necessary for identified purposes.
• Accuracy: We strive to keep personal information accurate, complete, and up-to-date.
• Safeguards: We protect personal information with security measures appropriate to its sensitivity.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors, consultants, and service providers who perform services on our behalf (hosting, payment processing, analytics, customer support).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Canada Dev Academy, our clients, or others.
• With Your Consent: When you have given us explicit consent to share your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Applicable legal requirements
• Our legitimate business interests

Project-related information is typically retained for seven years following project completion to comply with tax and accounting requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and penetration testing
• SOC 2 Type II certified infrastructure
• Physical security measures at our data centres
• Employee training on privacy and security best practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact our Privacy Officer at [email protected] or call +1 (416) 847-2936.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Track visitors across websites to display relevant advertisements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer your information to service providers outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Canada Dev Academy
Privacy Officer
200 Bay Street, Suite 3600
Toronto, ON M5J 2J2
Canada

Email: [email protected]
Phone: +1 (416) 847-2936

You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.